Bilingual Crisis Responder (Virtual)

(Kids Help Phone, Crisis Text Line)

Position ID: V-MID0727
Last Modified: 08 Mar 2023
Last Full Update: 30 May 2022

Opportunity Details: Bilingual Crisis Responder (Virtual)

Contact CTL Support, Crisis Text Line Support, Kids Help Phone; Phone: (Business) 416-586-5437 ext 8412; Email:

In partnership with, Crisis Text Line, Kids Help Phone will launch the first ever 24/7, free, nationwide texting service. 
We are now recruiting Bilingual Crisis Responders who will answer texts from young people looking for support in both English AND French. The volunteer position will be remote, meaning that you can participate from anywhere in Canada as long you have a strong, reliable internet connection!  
Our volunteers need to be enthusiastic about helping people! You can be a professional, student, teacher, retiree, or anybody else with an internet connection and a willingness to learn how to support people over text. 
The role of a Crisis Responder is to bring texters from a “hot” moment to a cool calm, and to help them come up with a plan to stay healthy and safe. Crisis Responders are trained to do this using active listening and collaborative problem-solving.

More Info Link
Clients Youth and young adults texting in, who may be looking for support during moments of crisis or distress
Ages 18 year(s) and up
Suitable for Highschool Credit Hours No
Areas of Interest Distress / Crisis / Bereavement Support ; Volunteer from Home / Virtual
Skills/Experience Communication & Interpersonal Skills ; Confidentiality ; Counseling & Support ; Dependability & Trustworthiness ; Patience ; Positive / Cheerful Demeanor
Commitment Length Minimum commitment of 1 4-hour shift per week for 1 year
Interaction Level Virtual Volunteering - Youth and young adults are texting in, and volunteers are answering through the online Crisis Text Line platform
Minimum Hours 4 / Week
Accessibility Not Applicable
Location Ontario
Number of Positions Bruce County ; Grey County ; Muskoka District ; Northumberland County ; Parry Sound District ; Peterborough (County of) ; Simcoe County 
20 individual(s) needed in total. 
First-come-first serve to fill training slots, but additional individuals interested in the Bilingual Crisis Responder role will be contacted for the next round
Training Training is required - 36 hours of online training split into 6 hours per week, which can be done on your own time
Police Check Required

Agency Details: Kids Help Phone, Crisis Text Line