Ontario. Ministry of Municipal Affairs and Housing. Rental Housing Enforcement Unit
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Print Version (New Window)| Record #: MET2594 | Last Modified: 19 Aug 2019 | Last Full Update: 31 Jul 2019 |
| Description | |
|---|---|
| Description (Service) | Regulates the rights and responsibilities of landlords and tenants in residential properties * responds to complaints about offences under the Residential Tenancies Act * investigates complaints up to prosecution * receives complaints and investigates maintenance issues where there are no municipal standards * complaints may be made to this Unit, or to the Landlord and Tenant Board, or to both -- complaints requiring a repayment order must be made to the Landlord and Tenant Board (see separate entry) |
| Service Details | |
| Hours | Mon-Fri 8:30 am-5 pm |
| Areas Served | Ontario |
| Eligibility | Landlords and tenants of residential properties, care homes, mobile home parks and land lease communities, and non-profit housing co-operative member units |
| Application | Call, write or visit website for information |
| Languages | English ; French ; Language Line Service for other languages |
| Fees | None |
| Address and Location | |
| Located In Community | Toronto Downtown Central |
| Address & Map | |
| Intersection | Bay St and College St |
| Mailing Address | College Park 777 Bay St, 17th Floor Toronto, ON M5G 2E5 |
| Physical Access | Wheelchair accessible automatic main entrance ; Easy access to elevator |
| Contact Information | |
| Office Phone | 416-585-7214 |
| Toll Free Phone | 1-888-772-9277 |
| TTY Phone | 416-585-6991 ; 1-866-220-2290 |
| Fax | 416-585-6464 ; 1-866-321-4127 |
| Website | ontario.ca/rentaloffences |
| Primary Contact | Compliance/Customer Service Officers |
| Primary Executive | Carly Steinman, Director (Acting) |