Muskoka Victim Services

Service: Victim Crisis Assistance Ontario

Description (Service) COVID-19 Response
Due to concerns regarding COVID-19, in-person service has been suspended. Staff will be working remotely and can be reached by phone or email.

Regular Service
On-site early intervention and crisis intervention, needs assessment, safety planning, referrals to community services, enhanced support for vulnerable victims and assistance with applications to VQRP+.

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses. Additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility. No direct reimbursement to victims for support listed above. Financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims.

Family Court Support Worker Program -- Information on the family court process. Assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid). Referral to specialized services and supports in the community, safety planning and court accompaniment to proceedings when appropriate
Service Details
Hours On scene Crisis Response: Mon-Sun 24 hours
Areas Served Muskoka District
Boundaries North to Novar, South to Severn Bridge, West to Mactier, East to Algonquin Park gateway
Eligibility Victims of crime and tragic circumstances
VQRP+ -- victims, immediate family members, and witnesses in the direct aftermath of violent crimes
Family Court Support Worker Program -- victims of domestic violence involved in the family court process

Residency Requirements: North to Novar, South to Severn Bridge, West to Mactier, East to Algonquin Park gateway
Application Referral by police, emergency services, community agency or self referral
Languages Other - Translators available
Fees None
Address and Location
Located In Community Bracebridge
Address & Map
29 Manitoba St
Suite 2
Bracebridge, ON
Canada P1L 1S4
View Google Map
Mailing Address PO Box 592 
Bracebridge, ON 
Canada P1L 1T8
Physical Access Fully Accessible
Contact Information
Toll Free Phone 844-762-9945
Primary Contact Eva Zachary, Executive Director; Email:
Alternate Contact Janice Smith, Office Manager; Email:

Agency Overview