Ombudsman Ontario

Site: Ontario Child and Youth Unit

Description
Description (Service) Protects the rights and interests of children and youth * mediates complaints * identifies systemic problems affecting youth * advises ministries of gaps in service delivery * investigates individual and systemic complaints concerning a child or group of children receiving services from a Children’s Aid Society (CAS) or residential licensee where a CAS is the placing agency, and makes service improvement recommendations * reports directly to the Ontario Legislature
Service Details
Public Comments Formerly known as Ontario Child Advocate
Hours Mon-Fri 9 am-4:30 pm
Areas Served Ontario
Boundaries Ontario
Eligibility Children, youth and families receiving or seeking services under the Child, Youth and Family Services Act and the Education Act (Provincial and Demonstration Schools)
Application Self referral
Languages English ; French ; American Sign Language (ASL) ; Interpretive Services - interpretation and translation available upon request ; Primary language of service is English, with assistance provided in other languages noted
Fees None
Address and Location
Located In Community Toronto Downtown Central
Address & Map
401 Bay St, Suite 2200
Toronto, ON M5H 2Y4
 
View Google Map
Intersection Bay St and Queen St W
Mailing Address Box 2 
401 Bay St, Suite 2200 
Toronto, ON M7A 0A6
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator
Contact Information
Office Phone 416-325-5669
Toll Free Phone 1-800-263-2841
TTY Phone 416-325-2648
Fax 416-325-5681
E-Mail cy-ej@ombudsman.on.ca
Website www.ombudsman.on.ca/what-we-do/topics/children-youth

Agency Overview